National Standards / Accreditation

We are delighted that our latest accreditation was awarded to the GCCC on 4th April 2024.  All members of staff have National Association of Child Contact Centres (NACCC) accreditation and training. 

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The NACCC accreditation process ensures members meet national standards.  An assessor visits every three years to ensure that the Guernsey Child Contact Centre complies with DBS checks, health and safety legislation, that any HR practices carried out are appropriate, that the financial situation and operating procedures are in accordance with the standards, and safeguarding procedures are in place.   The assessor then submits a report to NACCC.  If the centre does not comply with all areas, an action plan is issued which is time limited. 

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NACCC also delivers high quality training and support to ensure members are well equipped and knowledgeable.  In addition, there is a helpline which centres, and parents can ring for advice and guidance, and a safeguarding helpline in the event of an issue arising at the centre.

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Checks include but are not limited to:

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• Assurance that there is a minimum number of trained staff running the service

• That the privacy policy is being adhered to and staff adopt a strictly confidential and impartial service

• That the following policies are actively followed:

  • Complaints

  • Disclosures

  • Domestic violence

  • Equal opportunity and diversity

  • Health and Safety guidance

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To read the Guernsey Child Contact Centre Privacy Policy CLICK HERE